Our Commitment to You
At Marketware we believe in creating technology that translates into outcomes. While many software applications focus on features and buttons, we focus on improving your team’s efficiency and bottom-line performance. As the VP of Client Strategy, my commitment from myself and my team is to provide you with the strategic insight and support to enable you and your organization to strengthen and grow targeted service lines. I look forward to working with you and being a part of your team’s continued success.
Client Success Manager
As you begin to dive into Marketware and interact with the functionality available to you, we understand questions may arise. In order to help answer your questions and learn together you will work closely with one of our Client Success Managers. Your assigned CSM will be with you every step of the way. Look to them as your guide to direct you in finding opportunity and growth for your organization. Your CSM is your go-to representative, and will touch base with you often. From weekly calls to emails, you’ll find they’re always there to keep you moving forward.
Executive Business Review
Once you are through the implementation phase and your team’s actively using Marketware, your Client Success Manager will not only continue to be your advocate, but also focus on providing strategic insight. This is accomplished through a routine Executive Business Review (EBR). These scheduled meetings are designed to engage your key stakeholders in understanding how optimization of Marketware’s Growth Suite can further support a positive return on investment for organizational goals and strategies.
Meet the Team
Director, Client Development
As a former Marketing Director and Marketware client, I’m in the unique position to relate the goals you have in place, and use my experience to help you navigate our products to achieve them. I’ll be available to help you drill down into the details, while also studying your strategic initiatives from a high-level perspective.
Client Success Strategist
I strive to empower your users and departments to fully understand their market, and use the insights they’ve gained from Marketware in a successful and actionable way. I look forward to communicating with you through calls, emails and trainings to pull all our available resources together, providing the best overall value to your organization.
Client Success Strategist
I’m passionate about building and maintaining customer relationships, as well as being a client advocate. The most exciting part of being in client success is the opportunity to collaborate with my teammates and client champions; bringing all the pieces together in a way that makes our clients shine.
Client Success Strategist
With my experience at a large ambulatory practice and hospital system, I understand the senior leader initiatives and the tasks assigned to physician liaisons to get the work done. I can help you understand the data, set appropriate goals and get the most out of Marketware to be successful within your organization.
I’ll ensure our support team is available through several lines of communication, including a support line, portal and email. We’re only as successful as you are, and we’ll do our best to provide you and your teams with all of the tips, tricks and support needed for success. My team and I look forward to better understanding you and your organization so we can make that happen.
I’ll always have our clients’ back. When it comes to support issues, I’ll work with our development and BI teams to make sure you’re a priority. I’ll always be available to clients. Whether it’s through phone calls or emails, I’ll follow up on past issues and keep you updated throughout the entire process. I look forward to getting to know our clients and having good relationships with them.
Joining Marketware came at the perfect season of my life, and I’m very grateful to be a part of the team. Before becoming a Product Expert, I worked in customer service for 6 years—with the last 3 being a Customer Service Manager and Trainer. To me, customer service and training go hand in hand for our clients. I’m excited to take my experience and leverage it in a strategic way, supporting you in getting the most from our products.
Achieving Goals & Initiatives
“My two client success managers that I have worked with have been great. From creating action plans that we can discuss, to what’s working or what’s not working, and any status updates. Having a go-to person that can track pros and cons, things you’re working on, the onboarding process and training for you is really helpful.”
– Karianne Craig, Presence Health
A Big Kudos
“I really give kudos to our CSM and your CEO. They were patient; they listened to us, and that just says a lot about your culture. Like, “Hey, we’re gonna stick to you,” because they got we were firing missiles at them for a while. But they hung in there, and they won us over, and it’s been good. With our CSM, whenever I had to pick up the phone and call her, she helped me out; she helped me generate these reports, and she’s got me up and running.”
– Ryan Swailes, Physician Liaison, Chesapeake Urology