Client Success

Supporting you every step of the way

Our Commitment to You

At Marketware, we believe in creating technology that translates into outcomes. While many software applications focus on features and buttons, we focus on improving your team’s efficiency and bottom-line performance. Our commitment is to provide you with the strategic insight and support to enable you and your organization to strengthen and grow targeted service lines. We forward to working with you and being a part of your team’s continued success.

Client Success

Client Success Manager

As you begin to dive into Marketware and interact with the functionality available to you, we understand questions may arise. In order to help answer your questions and learn together, you’ll work closely with one of our Client Success Managers. Your assigned CSM will be with you every step of the way. Look to them as your guide to direct you in finding opportunity and growth for your organization. Your CSM is your go-to representative, and will touch base with you often. From weekly calls to emails, you’ll find they’re always there to keep you moving forward.

Executive Business Review

Once you are through the implementation phase and your team’s actively using Marketware, your Client Success Manager will not only continue to be your advocate, but also focus on providing strategic insight. This is accomplished through a routine Executive Business Review (EBR). These scheduled meetings are designed to engage your key stakeholders in understanding how optimization of Marketware’s Growth Suite can further support a positive return on investment for organizational goals and strategies.

Client Success

Meet the Team

Josh Cameron Headshot

Josh Cameron, MBA

Director, Client Development

As a former marketing director and Marketware client, I’m in the unique position to relate the goals you have in place and use my experience to help you navigate Marketware’s products to achieve them. I’ll be available to help you drill down into the details, while also studying your strategic initiatives from a high-level overview. I’ll partner with you to understand your market and show you how Marketware can help your organization grow.

Danielle Krystyniak Headshot

Danielle Krystyniak

Client Success Strategist

Being able to see clients succeed in achieving their goals through their use and knowledge of Marketware is the ultimate reward. I want to be able to empower your users and departments to fully understand their market and use the insights they’ve gained from Marketware in a successful and actionable way. I look forward to communicating with you through calls, emails and trainings to pull all our available resources together, providing the best overall value to your organization.

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Gini Bazz

Client Success Strategist

Being goal-oriented, I can not only understand your near-term and long-term objectives, but also suggest how best to use Marketware’s products to accomplish them. Past clients will tell you that I’m friendly, organized and a natural rapport-builder–which is why clients trust me to be there for them when they need me (and sometimes before they know they even need me). I look forward to helping you grow, navigate and experience what data and technology can do for you and your team!

Kristy Leonard Headshot

Kristy Leonard

Client Success Strategist

With my prior experience at a large ambulatory practice and hospital system, I understand the senior leader initiatives and the tasks assigned to physician liaisons to get the work done. I can help you understand the data, set appropriate goals for your organization and get the most out of Marketware to be successful within your organization. I look forward to working with your team to achieve continued growth and success.

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Amy Milazzo

Client Success Strategist

Using data in healthcare strategies can be complicated. There are so many types of users from CEOs, service line leaders, business development strategists, physicians and physician liaisons. Each user will look at the information Marketware gives them from their own perspective. I’ve worked with almost every type of user in my career, giving me the ability to understand what you’ll need from the data to reach your specific goals.

Brigham Mero Headshot

Brigham Mero

Product Expert

I’ll ensure our support team is available through several lines of communication, including a support line, portal and email. We’re only as successful as you are, and we’ll do our best to provide you and your teams with all of the tips, tricks and support needed to achieve success. My team and I look forward to better understanding you and your organization so we can make that happen.

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Pete Andrus

Product Expert

I’ll always have our clients’ back. When it comes to support issues, I’ll work with our development and BI teams to make sure you’re a priority. I’ll always be available to clients. Whether it’s through phone calls or emails, I’ll follow up on past issues and keep you updated throughout the entire process. I look forward to getting to know our clients and having good relationships with them.

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Cassie Mero

Product Expert

I’ll make sure that your request gets in the right hands so we can accomplish the goals of your business. I know the ins and outs of our product and love to help train you and your team on how to use it. Though my role is mostly reactionary, I’m constantly working behind the scenes to make sure that you and your team have the best experience possible.

Client Testimonials

Achieving Goals & Initiatives

“My 2 Client Success Managers that I have worked with have been great. From creating action plans that we can discuss, to what’s working or what’s not working & any status updates. Having a go-to person that can track pros & cons, things you’re working on, the onboarding process & training for you is really helpful.”

– Karianne Craig, Presence Health

A Big Kudos

“I really give kudos to our CSM & your CEO. They were patient; they listened to us, & that just says a lot about your culture. Like, “Hey, we’re gonna stick to you,” because they got we were firing missiles at them for a while. But, they hung in there, & they won us over, & it’s been good. With our CSM, whenever I had to pick up the phone &l her, she helped me out; she helped me generate these reports, & she got me up and running.”

– Ryan Swailes, Physician Liaison, Chesapeake Urology