Our Commitment to You
At Marketware we believe in creating technology that translates into outcomes. While many software applications focus on features and buttons, we focus on improving your team’s efficiency and bottom line performance.
As the VP of Client Strategy, my commitment from myself and my team is to provide you with the strategic insight and support to enable you and your organization to strengthen and grow targeted service lines.
I look forward to working with you and being a part of your team’s continued success.
Client Success Manager
As you begin to dive into Marketware and interact with the functionality available to you, we understand questions may arise. In order to help answer your questions and learn together you will work closely with one of our Client Success Manager’s.
Your assigned CSM will be with you every step of the way. Look to them as your guide to direct you in finding opportunity and growth for your organization. Your CSM is your go-to representative and will touch base with you often. From weekly calls to emails, you will find they are always there to keep you moving forward.
Executive Business Review
Once you are through the implementation phase and your team is actively using Marketware, your Client Success Manager will not only continue to be your advocate but also focus on providing strategic insight. This is accomplished through a routine Executive Business Review (EBR). These scheduled meetings are designed to engage your key stakeholders in understanding how optimization of Marketware’s Growth Suite can further support a positive return on investment for organizational goals and strategies.
Meet the Team
VP, Client Strategy
As an extension of your growth team, I will partner with you to bridge the gap between the data you need and the outcomes you expect. This may be to include quantifying missed opportunities, developing supportive plans for harnessing and redirecting targeted patient pipelines, creating purposeful tools to enhance your team’s success.
Client Success Strategist
I want to be able to empower your users and departments to fully understand their market and use the insights they have gained from Marketware in a successful and actionable way. I look forward to communicating with you through calls, emails, and trainings to pull all our available resources together, providing the best overall value to your organization.
Client Success Strategist
As a former marketing director and Marketware client, I am in the unique position to relate the goals you have in place and use my experience to help you navigate Marketware’s products to achieve them. I will be available to help you drill down into the details while also studying your strategic initiatives from a high-level overview.
I will ensure our support team is available through several lines of communication, including a support line, portal, and email. We are only as successful as you are and we’ll do our best to provide you and your teams with all of the tips, tricks, and support needed to achieve success. My team and I look forward to better understanding you and your organization so that we can make that happen.
I will always have our clients back. When it comes to support issues, I will work with our development and BI teams to make sure you are a priority. I will always be available to clients. Whether it’s through phone calls or emails, I will follow up on past issues and keep you updated throughout the whole process. I look forward to getting to know our clients and having good relationships with them.
Achieving Goals & Initiatives
“My two client success managers that I have worked with…from creating action plans that we can discuss, to what’s working or what’s not working and any status updates. Having a go to person that can track pros and cons, things you’re working on, the onboarding process and training for you is really helpful.”
– Karianne Craig, Presence Health
A Big Kudos
“I really give kudos to our CSM and your CEO, they were patient; they listened to us, and that just says a lot about your culture. Like — hey, we’re gonna stick to you — because they got we were firing missiles at them for a while, but they hung in there and they won us over, and it’s been good. With our CSM, whenever I had to pick up the phone and call her, she helped me out; she helped me generate these reports, and she’s got me up and running.”
– Ryan Swailes, Physician Liaison, Chesapeake Urology