Every year physician liaisons and strategic leaders are tasked with something like cardiovascular service line growth – but are unsure where to begin and may not know who to target because they do not have the appropriate data. That’s where we come in.
Marketware’s PRM and data analytics tools are used by many physician liaisons and strategic leaders across the US, helping them achieve strategic goals. Our growth suite can help you drive service line growth, such as Cardiology, by identifying what physicians to target, what markets to focus on, document your liaison outreach in the tool, and measure the direct impact of your efforts by tying them to ROI. We’ve compiled a step-by-step targeted approach to growing the Cardiovascular Service Line to get you started.
Identify Key Patient Populations
Using marketing resources and EMR data, the first step is identifying key patient populations that are at high risk of cardiovascular disease such as: patients 55 years of age or older, patients living in a retirement facility, or patients recently diagnosed with heart disease.
Targeted Marketing to Patients
Once you understand what patients to target, there are several different ways to market to them – some successful strategies include:
- Sending direct mailers to high risk or targeted populations
- Conduct internet searches & find ways your organization can rank in common cardiovascular terms
- Offer free cardiovascular screenings
- Host events to celebrate milestone cardiovascular procedures or events to promote new technology
- Send welcome mailers to new patients- to showcase cardiovascular services and new technologies
- Send mail from PCPs to their high-risk patients about scheduling a cardiac screening
- Host a series of community outreach lectures
Use Internal Data to Track Cardiovascular Service Line Growth
By importing your EMR data into our internal dashboards you can identify new referrals, track referral growth and leakage, as well as demonstrate ROI on liaison visits. Take a look at the key dashboards used to help accomplish these objectives:
- Referring Provider Trend Report Dashboard
This dashboard identifies the top referring providers to the cardiovascular service line that you cannot afford to lose. These are the referral relationships you want to maintain. This dashboard will also help you identify gaps in the data in which there are no referrals, or reduced referrals from a provider. This will help you identify reduced volume and/or leakage and can also identify providers that are referring very limited volumes and create providers to target for your cardiology campaign.
First Referrals Dashboard
This dashboard helps identify first time referrals from a provider into the cardiovascular service line and then tracks that activity to indicate if it is a onetime referral or the start of a new business relationship. You can also track if the first referral is due to your initial outreach effort, and how many referrals have transpired after the initial referral.
Return on Activities Dashboard
This dashboard shows the direct impact of your physician liaison outreach to cardiology encounter volume. This dashboard can correlate and show ROI on liaison activity.
Using External Claims Data Track Cardiovascular Service Line Growth
By utilizing the all payer external claims data in our growth suite you can understand how your organization is measuring up to the competition and where you stand in your market. Below are some key dashboards you can use to accomplish cardiovascular service line growth:
- Provider Procedure Analysis Dashboard
Here you can identify providers doing major cardiology procedures, the dollars assigned to these procedures, and insight on where the procedures are being completed. You can use this dashboard to focus on the providers doing the cardiology procedures that are the most impactful on your bottom line.
Market Integrity Analysis Dashboard
This dashboard helps identify which providers from certain markets have high or low volume being sent to your cardiology program at your organization. This will help you target the physicians in those zip codes and focus on certain markets where capture rate is low.
Provider Integrity Analysis Dashboard
Here you’ll be able to quickly and easily identify which providers are loyal to your organization’s cardiology service line by show casing a splitter analysis. You can use this to examine both employed and non-employed provider, helping you target the appropriate providers.
Initial Provider Shared Patient Dashboard
In this dashboard you’ll be able to identify all outbound shared patient relationships between a provider of interest and all cardiology providers, allowing you to see the cardiology volume that is captured by your organization and the volume going to your competitors.
It’s important to remember, however, that not all campaigns will be successful and that’s okay. Learn from your mistakes, and repeat campaigns that are successful. Explaining the data used in your campaign and how you got to the ROI numbers builds buy in from leadership. It justifies and quantifies the use of your PRM and also shows the value in your in your position by tying your outreach efforts to your organization’s bottom line.
Interested in learning more? We’d love to chat. Feel free to schedule a free, customized demo to see how Marketware’s growth suite can help you increase your service